This page is dedicated to supporting our members. If you’re facing issues with your membership, you’re in the right place.
Before contacting us, please check our FAQs below — your issue might already be resolved there.
⚠️ Note: SuperPSX.com and pkg.superpsx.com are two different websites.
Why is my account pending or I didn’t receive the verification email?
This usually happens due to:
– An incorrect email address entered during registration.
– A server-side delay in processing the request.
👉 If you think you entered the wrong email, please let us know using the contact form below. Response time is usually 12–24 hours.
👉 For faster support, you can also reach out on Discord.
If it’s a server-side issue, we monitor this constantly. If we detect a failure on our end, your account will be manually activated — this also takes about 12–24 hours.
Why was my account terminated?
Account termination usually happens due to:
– Detected fraudulent activity.
– eCheck payment failures.
– Filing a PayPal dispute or case.
I didn’t receive any email with login details for pkg.superpsx.com
Account setup and verification takes 10 minutes to 24 hours.
In most cases, it’s done within a few hours.
It’s very rare for it to take more than 5 hours, but it can happen occasionally.
I bought membership at SuperPSX.com but my account doesn’t exist on pkg.superpsx.com
As mentioned above, both sites are different. After purchasing a membership on SuperPSX.com:
– We manually verify your payment and account.
– Then we create your access on pkg.superpsx.com.
– You will receive login credentials, tutorials, and your RPI by email.
How can I renew my membership?
- Log in to your account at SuperPSX.com
- Go to My Account > My Subscription
- Scroll down to see your current membership
- Click the Renew button and complete the payment
Where can I get RPI V2?
The RPI V2 download link is included in the login details email
If you can’t find it, you can also use the direct link below to download and install it on your PS4 system
→ (Link 1) | (Link 2)
How can I cancel my membership?
We use recurring payments via PayPal
To cancel,
- log in to your PayPal account
- Go to Payments > Manage Automatic Payments and cancel SuperPSX
Your membership will remain active until it expires, and no further payments will be charged